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How sbobets protects your account information

When you open an account with us, your personal data — from your first deposit via DANA, OVO, GoPay or QRIS through to your withdrawal requests — is…

Data transparencySecure payment handlingYour access rightsContact us anytime
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sbobets How sbobets protects your account information
GET IN TOUCH

Reach our privacy support team

Team online

Live chat

Open your account and start a chat from the lobby or our help menu. Our team responds during your local hours, Monday to Sunday.

Email

Send questions about your data, access requests or account privacy to our support inbox. Expect a reply within 24 hours on business days.

Account settings

Browse your stored data directly from your account profile. Update contact details, view login history and manage your data preferences anytime.

HOW WE SECURE IT

Data handling, cookies and account security

Encryption in transit

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels through encrypted channels. Your payment details never pass through unprotected networks.

Cookies and tracking

We use cookies to remember your login, track your session and prevent unauthorised access. You can control cookie settings in your browser; some features may be limited if you disable them.

Data retention periods

Account records are kept for the duration of your membership plus a retention window for regulatory compliance. Inactive account data is archived per local law; you can request deletion where permitted.

Device fingerprinting

We log your device details, browser type and IP address to detect fraud and verify legitimate withdrawals. This helps us keep your account and funds secure against unauthorized access.

Third-party integrations

Payment processors (DANA, OVO, GoPay, QRIS partners) receive only the data needed to clear your transactions. We do not share your gameplay data or full account details with external parties.

Your data request rights

You can request a copy of all data we hold on you, request correction of inaccuracies or ask about our retention practices. Email support or use your account settings to start the process.

Privacy policy questions answered

We collect your name, email, phone number, date of birth and address during registration. When you deposit via DANA, OVO, GoPay or QRIS, we record the payment method and transaction details. We also log your device type, browser and IP address for security and fraud prevention. Gameplay activity is recorded to verify bets and calculate rewards.

We retain your account records for a set period after closure to comply with payment regulations and anti-fraud requirements. Inactive accounts are archived after a specified time; depends on local law where you are located. You can request early deletion of certain non-regulatory data by contacting our support team.

Yes. Log into your account, go to Settings, then select 'Data Access Request'. We'll compile your full data file — registration details, payment history, login records and game activity — within five business days. You can also email our support team to start the request process.

We share only essential transaction data with DANA, OVO, GoPay and QRIS processors to clear deposits and withdrawals. We do not sell your personal data or gameplay information to advertisers or external companies. Regulatory authorities may receive data where required by law.

All DANA, OVO, GoPay and QRIS transactions use bank-grade encryption. Your payment credentials are never stored on our servers; they pass directly to your bank or payment partner. We log only the transaction amount, method and timestamp for your records and fraud detection.

Cookies are small files stored on your device to remember your login session, preferences and activity on sbobets. We use them to prevent fraud, detect unauthorised access and keep you logged in. You can disable cookies in your browser settings, though some lobby features and mobile app functions may not work as intended.

Go to your account Settings and edit your email, phone, address and other details directly. Some information like your name or date of birth may require support verification before changes are approved. Contact our live chat or email team if you need help updating sensitive account data.

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